International Organization for Migration

Vacancy notice – Information Assistant
Position Title: Information Assistant
Duty Station: IOM Sofia, Bulgaria
Classification:  General Service Staff, Grade 4
Type of Appointment: 1 year fixed-term contract 
Estimated Start Date: As soon as possible
Closing Date: 03.10.2019


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants.

In Bulgaria, IOM is focusing on responding to the current migration situation in the country, in support of the Bulgarian Government and in cooperation with all other agencies involved. 

Context: Under the direct and overall supervision of the Head of Office (HoO) in Sofia, Bulgaria, the successful candidate will be accountable and responsible for the implementation on the information activities for facilitation of the integration and cultural adaptation of the third country nationals and raising of the awareness of Bulgarian society. 

Core Functions / Responsibilities:

  1. Provides reliable and up-to-date information and assists in the preparation of information materials related to the integration of migrants, increasing tolerance, overcoming prejudices and forming positive attitudes towards the third country nationals (TCNs);

  2. Assists the organization of the envisaged project multicultural events, in order to facilitate cultural adaptation and increase the tolerance;

  3. Collaborate with migrants’ communities in Bulgaria by promoting the project activities and informing the TCNs;

  4. Assists the organization of workshops, seminars, roundtables, information events and other events aimed to facilitate the integration of TCNs;

  5. Assists the coordination of the Project activities with representatives of national institutions, non-governmental and international organizations and media organizations;

  6. Assists with the preparation of presentations, information materials and other documents and distribute them at conferences, seminars and other events;

  7. Prepares monthly activity reports and assists in the preparation of quarterly reports;

  8. Performs other tasks assigned by the project management team;

Required Qualifications and Experience


  • Bachelor’s degree in Humanitarian or Plotical Sciences, International Relations, Business Administration or related field from an accredited academic institution with at least two years of relevant professional experience; 

  • High School degree with at least four years of relevant professional experience; 

  • Demonstrated proficiency with Microsoft Office applications.


  • Knowledge of Migration issues would be a distinct advantage;

  • Previous work experience in international organizations and companies would be an advantage


Fluency in English and Bulgarian is required. 

Required Competencies

Inclusion and respect for diversity

  • Respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

  • Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

  • Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

  • Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

  • Challenges prejudice, biases and intolerance in the workplace

Integrity and transparency

  • Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

  • Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

  • Delivers on commitments; manages the organization’s resources reliably and sustainably.

  • Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

  • Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

  • Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.


  • Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

  • Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

  • Seeks to raise professional standards in self and others through daily work and activities.

  • Adapts quickly to change and is decisive and versatile in face of uncertainty.

  • Shows self-control and persistence when faced with difficult problems, and remains calm in stressful situations.

  • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.


  • Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

  • Establishes strong relationships with colleagues and partners; relates well to people at all levels.

  • Is fully aware of the team purpose, respects and understands individual and collective responsibilities.

  • Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.

  • Coordinates own work with that of the team to meet agreed priorities and deadlines.

Delivering results

  • Produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

  • Produces quality results and provides quality services to clients.

  • Meets goals and timelines for delivery of products or services.

  • Manages time and resources efficiently, monitoring progress and making adjustments as necessary.

  • Shows understanding of own role and responsibilities in relation to expected results.

Managing and sharing knowledge

  • Continuously seeks to learn, share knowledge and innovate.

  • Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.

  • Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.

  • Puts new learning into practice and draws on diverse sources of ideas and inspiration.

  • Contributes to the identification of improvements to work processes and assists in implementing them.


  • Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

  • Accepts personal responsibility for quality and timeliness of work.

  • Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.

  • Operates in compliance with organizational regulations and rules.

  • Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.


  • Encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

  • Presents information using language and sequence of ideas that is easy for recipients to understand.

  • Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.

  • Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.

  • Listens carefully and genuinely to the views and positions of others; acts on received information.


1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation

2. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

How to apply:

Interested candidates are invited to submit their applications (Cover Letter and CV in European Format) in English, to email address, quoting the vacancy notice by 3rd October, 2019 at the latest, referring to this advertisement. Only shortlisted candidates will be contacted.

Posting period:

From 20.09.2019 to 03.10.2019