Position Title: Psychosocial support assistant – 3 positions

Duty Station: IOM Sofia, Bulgaria

Classification:  General Service Staff, Grade 5

Type of Appointment: 1 year fixed-term contract  

Estimated Start Date: As soon as possible

Closing Date: 25 June, 2021- CLOSED

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants.

In Bulgaria, IOM is focusing on responding to the current migration situation in the country, in support of the Bulgarian Government and in cooperation with all other agencies involved.

Context: Under the direct supervision of IOM’s Bulgaria Protection and Project Development Officer and the overall supervision of IOM Bulgaria’s Head of Mission, the successful candidate will provide support to migrants accommodated in Registration and Reception Centres (RRCs) in Bulgaria and/or living at external addresses.

Core Functions / Responsibilities:

  • Work within a multidisciplinary team as a psychosocial support assistant that includes other IOM staff (social worker, legal counsellor, interpreter, cultural mediator, AVRR referral counsellor, etc.);
  • Provide individual and group counselling and general psychosocial services among refugees, asylum seekers and migrants, including potential victims of trafficking, cases of sexual and gender-based violence, unaccompanied and separated minors, etc.
  • Identify severe mental health cases that require specialized interventions and refer them to local mental health institutions and/or specialists.
  • Carry out regular follow-up of beneficiaries referred to local mental health institutions and specialists.
  • Participate in multidisciplinary meetings with the State Agency for Refugees experts and representatives from other organizations/institutions on individual cases, as needed;
  • Prepare presentations and participate in trainings, seminars and meetings, and liaise with partner organizations, as required.
  • Prepare weekly reports, follow-up with administrative tasks and coordinate the work with colleagues from other IOM programmes;
  • Undertake any other duties as assigned.

Education and Experience

  • Bachellor’s degree in Psychology or related field from an accredited academic institution with at least two years of relevant professional experience
  • High School degree with at least four years of relevant professional experience
  • Demonstrated proficiency with Microsoft Office applications


  • Knowledge of Migration issues would be a distinct advantage;
  • Previous work experience with EU donors would be a distinct advantage;
  • Previous work experience in international organizations and companies would be an advantage.


  • Excellent working knowledge of both Bulgarian and English

Required Competencies

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
  • Maintains confidentiality and discretion in appropriate areas of work


1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation

2. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

How to apply:

Interested candidates are invited to submit their applications (Cover Letter and CV in European Format) in English, to iomsofia@iom.int email address, quoting the vacancy notice by 18th of June, 2021 at the latest, referring to this advertisement. Only shortlisted candidates will be contacted.

Posting period:

From 9.06.2021 to 18.06.2021